RETURNS
We, from LoveYourCurvy.com, use the services of courier companies Econt and Speedy. For your convenience and for maximum correctness, each order comes with the free option "Review and test before payment". This gives you the opportunity to try and get a clearer idea of the ordered women's clothing at the time of receipt. In case you do not like or do not like the items, you can return them immediately to the courier.
Within 14 days you have the right to return or replace what you ordered, but only if it is in the condition in which you received it from us.
Return conditions:
- The product should not be worn, but only tested at home and the original packaging and labels should not be removed.
- The product must not have been treated (washed and / or hungry), contaminated or damaged. We kindly ask you to be careful about makeup contamination.
If these conditions are met, as soon as we receive it back from you and make sure it is intact, we will replace the pre-selected model or refund its full value that you paid before.
*All items from the "Tights" category are non-refundable and cannot be returned or exchanged for hygiene reasons.
*Underwear from the "Bikini / Brazilian / thong" category is not subject to exchange/return due to hygiene reasons.
*Please keep in mind that when returning an order that was delivered free of charge to a courier office, where the value of your order becomes less than BGN 89 or BGN 0, the cost of delivery will be deducted.
*Please note that when returning an order that was delivered free of charge to the address specified by you, in which case the value of your order becomes less than BGN 120 or BGN 0, the cost of delivery will be deducted.
Steps for returning maxi women's clothes, maxi lingerie and accessories
In case you want to exercise your right to cancel an order, you need:
1. Ensure that the above conditions are met;
2. To fill in the
return form on our site. In the comment field it is desirable to provide your bank account;
3. To send the product / s to the office of Speedy 225 in Sofia, Bulgaria or if you use another courier company - to our administrative office at: Sofia, 53V Prof. Kiril Popov Str., Office A2. In both cases, you should indicate the recipient Saron Ltd, tel. +359883991111. The costs for courier services when returning a product are at the expense of the customer.
EXCHANGE
In case you want to exchange the ordered women's clothing and / or underwear, you can do it within 14 days of receiving it as needed:
1. Ensure that the above conditions are met
2. To fill in the
return form on our site. In the comment field it is desirable to indicate the new size, color or model that you liked to replace;
3. To send the product to the office of Speedy 225 in Sofia or if you use another courier company - to our administrative office at: Sofia, 53V Prof. Kiril Popov Str., Office A2 In both cases, it follows to indicate recipient Saron Ltd, tel. +359883991111.
The costs for courier services in case of exchange are at the expense of the customer in one direction: the return is at the expense of the customer, and the sending of the new item is according to our standard
terms of delivery - at our expense if the order is over 40 € upon delivery to a courier office or if the order is over 60 € upon delivery to a personal address.
4. After the item arrives and we make sure that it’s in undamaged commercial condition, we will send you the desired replacement as soon as possible.
In case you choose a product with a lower value when exchanging, the difference in price will be refunded.
Refund of paid orders:
Once the returned women's clothing and / or underwear arrives and we make sure that they are in undamaged commercial condition, we will refund the amount within 15 days. You can choose from the following recovery options:
1. We may issue you a Return Value Voucher to use for a new order on our site. If you prefer this method of refund, please indicate it in the comments to the return request or by attaching a note stating that you wish to be issued a Voucher in the returned shipment.
2. Refund to your bank account. In case the payment is made by cash on delivery, please indicate your bank account in the comments to the return request or by attaching a note with your bank account in the returned shipment. In case the payment is made with a bank card, the refund is made by ordering a reverse operation on the same card.
All shipping costs for returns and replacements made due to delivery of the wrong or damaged item are entirely at our expense and completely free for the customer.
International returns:
When returning an international order, the above conditions apply. Additionally, upon refund, the delivery costs specified in the delivery terms are deducted.
If you have additional questions or need help to replace or return a product, please contact us according to the convenient way for you by phone +359883991111, write us a message on our Facebook page facebook.com/Loveyourcurvy.com or email contact@loveyourcurvy.com.