Privacy policy and cookies
CONFIDENTIALITY POLICY REGARDING THE PROCESSING OF PERSONAL DATA
We consider the guarantee of the right to protection of personal data to be a key commitment of LoveYourCurvy.com, therefore we will use and invest all necessary means and efforts to process your data in full compliance with Regulation (EU) 2016/679 of the European Parliament and Decision of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation) and any other applicable Bulgarian legislation . As one of the main principles of this legal framework is transparency, we have prepared this document, through which we want to inform you about the way we collect, use, transmit and protect your personal data when you interact with us in connection with products. and services, including through our website.
We reserve the right to periodically update and amend this Privacy Policy to reflect any changes to the way we process your personal data or changes to your legal requirements. In the event of such changes, we publish the amended version of the Privacy Policy on our website and therefore we kindly ask you to periodically review the content.
1. Who are we?
LoveYourCurvy is the trade name of Saron EOOD, a Bulgarian legal entity based in Sofia, Bulstat 203939230, Tax Number BG203939230 (hereinafter referred to as “LoveYourCurvy” or “we”). For the purposes of data protection legislation, we are the administrator in the processing of your personal data.
As your feedback is always important to us and we are always ready to provide you with any additional information you may need in connection with the processing of your data, we encourage you to contact the LoveYourCurvy.com employee responsible for the protection of personal data by e-mail to contact@loveyourcurvy.com.
2. What data do we collect about you?
We collect personal data directly from you, so you decide what kind of information to provide us.
Personal data can be categorized as ordinary and special or so-called "sensitive" personal data.
Ordinary personal data is any information related to an identified or identifiable individual (such as email address, names, age, date of birth, telephone, etc.).
Special personal data reveal race or ethnic origin, political views, religious or philosophical beliefs or trade union membership and processing of genetic data, biometric data to uniquely identify an individual, health or sexual life or sexual orientation of an individual are special category of personal data. Saron EOOD does not process such information about you.
When you create an account in LoveYourCurvy.com, you only provide us with e-mail, first and last name, telephone, delivery address;
You can also add additional information to your personal page (My Account) from the LoveYourCurvy.com platform, such as an additional address and billing information;
When you place an order, you provide us with the following information: the product you want, first and last name, delivery address, billing information, payment method, phone number, dates on bank cards, etc.
We may collect and subsequently process certain information about your browsing behavior on our website in order to personalize your online experience and create suggestions that are tailored to your account. We invite you to learn more in this regard by reading the section on processing below.
On our website we may store and collect information through cookies and similar technologies.
Cookies and similar technologies
We use cookies to manage user sessions, store a selection of your language preferences, and provide you with relevant ads. Cookies are small text files transferred from a web server to your device's hard drive. Cookies can be used to collect the date and time of your visit to the website, your browsing history, your preferences and your username. You can set your browser to refuse all or some cookies or to warn you when the websites you visit set or access cookies. Please note that if you deactivate or refuse cookies, some parts of our services / Platform may become inaccessible or may not function properly.
3. What are the purposes and grounds of the processing?
We will use your personal data for the following purposes:
3.1. Providing services to LoveYourCurvy.com in your favor
Pelvis and a general objective may include, as appropriate, the following:
• creating and managing an account at LoveYourCurvy.com;
• processing of orders, including acceptance, validation, forwarding and invoicing of the same;
• resolving problems related to order cancellations or any other problems related to orders, purchased goods or services;
• return of products in accordance with legal provisions;
• reimbursement of the value of the products according to the legal provisions;
• providing support, including answering your questions about your orders or LoveYourCurvy.com products and services;
The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract between LoveYourCurvy.com and you. In addition, processing for these purposes requires processing in accordance with applicable law, including tax and accounting legislation.
3.2. Improving our services
We would always like to offer you the best online shopping experience. For this purpose, we may use certain information about your buyer behavior, invite you to complete satisfaction surveys after the completion of an order, or conduct it directly or with the help of partners, market research and research.
We base these activities on our legitimate business interests and always ensure that your fundamental rights and freedoms are unaffected.
3.3. Marketing
We would like you to always be aware of the best offers for the products you are interested in. In this regard, we may send you all types of messages via e-mail channels (e-mail / SMS / mobile push / webpush, etc.), which contain general and thematic information, information about similar products or products that complement those purchased from you products, information about offers and promotions, information about products added in the "Profile / Cart" or "Profile / Wishes" sections, or if you are interested in buying them, and other business communications such as market research and consumer opinion polls. In order to provide you with information that is of interest to you, we may use certain information about your customer behavior (for example, products viewed, added to the wish list / purchased products) to create an account. We always guarantee that this processing is carried out in compliance with your rights and freedoms, and that the decisions taken in connection with them do not give rise to any legal consequences for you and do not affect you in such a substantial way.
In all cases, we require your prior consent to send you marketing messages. You can change your mind and withdraw your consent at any time by using the "Unsubscribe" link in the messages you receive from us; or by contacting LoveYourCurvy.com using the contact details above.
3.4 Protection of our legitimate interests
There may be cases in which we use or transmit information to protect our rights and business. These may include:
• measures to protect the LoveYourCurvy.com website and users against cyberattacks;
• measures to prevent and detect attempted fraud, including the transmission of information to competent public authorities;
• measures to manage various other risks.
The main reason for these types of processing is our legitimate interests in protecting our business and we ensure that all measures we take ensure a balance between our interests and your fundamental rights and freedoms.
In addition, in some cases, our processing is based on legal provisions such as the obligation to protect goods and values provided by the applicable legislation in this regard.
4. How long do we keep your personal data?
As a rule, we store your personal data as long as you have an account at LoveYourCurvy.com. You may always ask us to delete certain information or close your account, and we will respond to this request by retaining certain information, even after the account has been closed when applicable law or legitimate interests so require.
5. To whom do we send your personal data?
Depending on the case, we may transmit or give access to some of your personal data to the following categories of recipients:
• courier service providers;
• payment / banking service providers;
• providers of marketing / telemarketing services;
• market research service providers;
• IT service providers;
• other companies with which we can develop joint programs for selling our goods and services on the market.
If we are required by law, or if this is necessary to protect our legitimate interests, we may also disclose certain personal information to public authorities.
Ga We guarantee that access to your data by private third-party entities is carried out in accordance with the legal provisions in the field of data protection and confidentiality of information, on the basis of contracts concluded with them.
6. To which countries do we transfer your personal data?
We currently store and process your personal data in Bulgaria.
We will always take steps to ensure that any international transfer of personal data is carefully managed in order to protect your rights and interests. Data transfers to service providers and other third parties will always be protected by contractual obligations and, where appropriate, by other guarantees, such as standard contractual clauses issued by the European Commission or certification schemes such as the Privacy Shield. of personal data transmitted by the EU to the United States of America.
You may contact us at any time using the contact details provided above to find out the countries to which we transmit your data and the safeguards we apply to such data transmissions.
7. How do we protect the security of your personal data?
We are committed to ensuring the security of personal data by applying appropriate technical and organizational measures in compliance with industry standards.
All information we receive about you is stored on secure servers and we have implemented technical and organizational measures that are appropriate and necessary to protect your personal data. LoveYourCurvy.com continuously evaluates the security of its network and the suitability of its internal information security program, which is designed to: (a) help protect your data from accidental or unlawful loss, access or disclosure; (b) identify reasonably foreseeable security risks on LoveYourCurvy.com (c) minimize security risks, including through risk assessment and regular testing. In addition, we ensure that all payment data is encrypted using SSL technology.
Despite the measures we take to protect your personal data, we are aware that, in principle, the transmission of information over the Internet or other public networks is not completely secure, and there is a risk that the data may be viewed and used by unauthorized third parties. We cannot be held responsible for these vulnerabilities in systems that are not under our control.
8. What are your rights?
The General Data Protection Regulation recognizes a number of rights in relation to your personal data. You may request access to your data, the correction of errors in our files, and / or raise objections to the processing of your personal data. You can also exercise your right to lodge a complaint with the competent supervisory authority or the court. Depending on the case, you may also have the right to request the deletion of your personal data, the right to restrict the processing of your data and the right to data portability.
To exercise your rights, you can contact us using the contact details provided above. Please note the following if you wish to exercise these rights:
Identity. We take the confidentiality of all records containing personal data seriously. For this reason, please send us your requests for these records using your email address listed in your LoveYourCurvy.com account. Otherwise, we reserve the right to verify your identity by requesting additional verification information.
Deadline for response. We plan to respond to all valid requests within 15 days, unless the request is particularly complex, or if you have made multiple requests, in which case we will respond within a maximum of one month. We will let you know if we need more than a month. We may ask you to tell us exactly what you want to receive or what you are worried about. This will help us to act faster and reduce the response time to your request.
Third party rights. We will not need to respond to a request if it adversely affects the rights and freedoms of other data subjects.
The right to request access to your personal data (commonly referred to as a "request for access to the data subject"). This allows you to obtain a copy of your personal data that we store and verify that it has been lawfully processed.
Adjustment. You may ask us to correct or supplement your inaccurate or incomplete personal data.
We may try to verify the inaccuracy of the data before correcting it.
Erasing data. You can ask us to delete your personal data, but only if:
they are no longer needed for the purposes for which they were collected;
• or you have withdrawn your consent (if the data processing is justified of consent);
• or you exercise a legal right to object;
• or they have been illegally processed;
• or there is a legal obligation in this regard.
We have no obligation to honor your request to delete your personal data if their processing is required:
• to fulfill a legal obligation;
• or to establish, exercise or defend a legal claim;
Please note that before exercising this right, you must download from your LoveYourCurvy.com account and keep all documents related to the orders made by LoveYourCurvy.com, regardless of whether the invoicing was made to you or to another physical or a legal entity (such as invoices, warranty certificates). If you do not do this before exercising your right to delete, you will lose all of these documents and LoveYourCurvy.com will not be able to provide them to you, as the process of deleting data and deleting the LoveYourCurvy.com account with all data and documents related to it is irreversible.
Restriction of data processing
You can ask us to limit the processing of your personal data, but only if:
• their accuracy is disputed (see the section on data correction) in order to be able to verify their accuracy;
• or the processing is illegal, but you do not want the data to be deleted;
• or they are no longer necessary for the purposes for which they were collected, but we still need to establish, exercise or defend a legal claim;
• or you have already exercised your right to object and are checking to see if the dominance of our rights still exists.
We may continue to use your personal information as a result of a restriction request:
• if we have your consent;
• or to establish, exercise or defend a legal claim;
• or to protect the rights of LoveYourCurvy.com or another individual or entity.
Data portability
You can ask us to provide your personal data in a structured, widely used and machine-readable format, or you can request that it be "transferred" directly to another data operator, but only if:
• the processing is based on your consent or the conclusion of a contract with you;
• processing is performed by automatic means.
Right to object
You may object at any time for reasons related to your specific situation against the processing of your personal data based on our legitimate interests, if you believe that your fundamental rights and freedoms dominate these interests.
In addition, you may object at any time to the processing of your data for direct marketing purposes (including the creation of accounts) without giving any reason, in which case the processing will be terminated as soon as possible.
Making automatic decisions
You can ask us not to be the subject of a solution based solely on automatic processing, but only when that solution:
• has legal consequences for you;
• or affects you in a similar way and to a significant extent.
This right does not apply if the decision taken after the automatic decision has been taken:
• we need in order to conclude or fulfill a contract with you;
• is permitted by law and there are adequate guarantees for your rights and freedoms;
• or is based on your explicit consent.
Complaints
You have the right to lodge a complaint with the local supervisory authority regarding the processing of your personal data. In Bulgaria, the contact details of the data protection supervisor are as follows:
For local data protection issues, your local supervisor is:
Commission for Personal Data Protection
Address: Sofia, 1592, 2 Tsvetan Lazarov Blvd.
Tel. +359 2 915 3580 Fax +359 2 915 3525
Email: kzld@cpdp.bg
Website: http://www.cpdp.bg/
Without prejudice to your right to contact the supervisory authority at any time, please contact us in advance and we promise to do our utmost to resolve the issues by mutual agreement.
We remind you that you can contact the Data Protection Officer of LoveYourCurvy.com at any time by sending your request to him by e-mail to: contact@loveyourcurvy.com.